Interview with Tony Nuzio, Founder and CEO at ICC Logistics Services, Inc.
In this interview, Tony Nuzio, Founder & CEO at ICC Logistics Services, Inc. talks about the pace of digital transformation, blockchain being a critical tool and the challenges within logistics and delivery tracking.With over 45 years of logistics expertise, Tony is a passionate logistics educator, who has taught at Nassau Community College, the US Merchant Marine Academy and BOCES of Nassau County and is also Publisher & Editor-in-Chief of Logistics Strategies a popular monthly opt-in newsletter. Considered a thought leader in the logistics industry, Tony has been published in several logistics and manufacturing industry publications including, Industry Week, Information Week and the Institute of Industrial Engineers. Tony is also the former publisher and editor in chief of the Transport De Regulation Report. Tony is a graduate of the Institute of Logistical Management and has held positions as a logistics professional for several organizations including Stauffer Chemical, Kennecott Copper and the Singer Company
TDE: Thank you so much for taking our questions! Tell us a little about your business and its history?
Tony Nuzio: We are a transportation and logistics consulting firm solely focused on improving efficiencies and reducing our clients’ shipping costs enabling them to immediately improve their bottom lines.
TDE: What are your thoughts on the current pace of digital transformation in your industry?
Tony Nuzio: Our industry is moving at a break-speed pace in the area of digital transformation. The challenge for our clients is to assess what works and what doesn’t for their specific operations.
TDE: What do you feel is the one technology trend within your industry that cannot be ignored?
Tony Nuzio: The one area that cannot be ignored is blockchain technology. Unfortunately it is still rather new and not fully understood by the masses.
TDE: Have you used technology for managing a) field team operations, b) sales/channel management, c) shipment tracking, d) employee engagement, or e) customer retention? What has been your experience?
Tony Nuzio: Yes, we have been using technology in our business for sales/channel management, employee engagement as well as customer retention.
TDE: How integrated is your customer experience – from sales to operations to delivery tracking? Do your customers have access to a common portal?
Tony Nuzio: In our business, delivery tracking is not one of the services we use, however it is extremely critical for all of our clients who are global shippers and receivers.
Most of our clients currently rely on a variety of tracking systems. This is because of the number of different service providers in their transportation network.
TDE: How paperless are your operations? Do you feel any part could be digitized and if yes, which?
Tony Nuzio: We rely less and less on paper and more and more on electronic media to receive, audit and process freight invoices.
TDE: In the next quarter which part of your business are you focusing on? Which part of your business can be further optimized using technology?
Tony Nuzio: Our focus will be on automating our freight rate benchmarking and target pricing analyses and reducing our reliance on human intervention.
TDE: Do you view & use a common management dashboard to check the health of your business?
Tony Nuzio: We do not currently have a single management dashboard to manage our business.
TDE: How do you keep yourself updated? What are some of the websites or magazines or apps that you subscribe to or read regularly?
Tony Nuzio: We have access to all of our industry’s critical publications and constantly monitor freight carrier websites for any new and important trends that we need to be aware of. We also continually publish a variety of blogs to alert our clients and their competitors on the critical issues of the day.
TDE: What’s your favorite social network – Instagram, Facebook, LinkedIn or Twitter?
Tony Nuzio: We have had great success with Twitter and LinkedIn.
For more DX insights follow Tony Nuzio on LinkedIn.